Returns & Exchanges

We take pride in the craftsmanship of our handcrafted jewellery; however, if you are not entirely satisfied, you may return your unworn pieces within 14 days of delivery. Please ensure all original packaging and certificates of authenticity are included to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our dedicated concierge team or visit our online portal to request a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Place your jewellery in its original Azza Fahmy presentation box and secure it within a protective shipping carton.

3

Complimentary Pickup

Schedule a collection with our authorized courier partner or drop off your package at one of our flagship boutiques.

4

Quality Inspection & Refund

Once our artisans verify the item's condition, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing